We are committed to respecting your privacy. This notice is designed to inform you how we collect, use and protect any personal data we collect about you. It sets out how we comply with data protection laws and your rights.

This notice applies to you if we process your personal data and you are not an employee. You may be an individual customer, a sole proprietor, a partnership, a user of our website cnrhrefractories.com, a person who works for one of our suppliers or customers or other organisations we deal with, a person attending one of our events, or another person affected by our marketing.

We are Ronghua Refractory, located in Xinmi City, Henan Province, known as the refractory capital of China, 450000. If you have any questions about your personal data and how Ronghua uses it, you can contact us by email at [email protected] or by phone at +8615237176073.

Whenever we refer to "we", "our" or "us" in this notice, we are Ronghua Refractory.

This notice provides details on:

 

What personal data we collect

How we use your personal data

Who we share your personal data with

How we protect your privacy

Your rights

Changes to this notice

Contact us

 

What personal information do we collect?

 

We may collect the following personal information:

Contact details, such as your name, address (delivery address), telephone number (including mobile number) and email address.

Other publicly available personal data, including any data you share through public platforms such as LinkedIn, Instagram, YouTube, Twitter or public Facebook pages.

Business information, such as whether you are a sole proprietor, partner or company director.

Credibility, where we need to conduct an investigation to determine whether to establish or continue a business relationship with you or the organisation you work for.

Details of your performance when working with or for us or in relation to any project or work we undertake.

Subscription information, such as when you subscribe to our blog or other materials.

This list is not exhaustive and in specific circumstances we may need to collect additional personal data to achieve the purposes set out in this notice.

 

Where do we collect your personal data from?

 

You

We may collect your personal data from you directly or indirectly, for example when you:

Interact with us during the course of our relationship with you or the organization you work for;

Register on our website and/or purchase products from us;

Communicate with us about our website or services, ask questions, report a problem or for any other reason;

Enquire about job openings or apply to become one of our employees;

Enquire about and/or become one of our content contributors; and

Raise a query, complaint, claim, legal dispute on behalf of yourself or the organization you work for.

Third parties

We may also collect personal data from third parties where we have your consent or another lawful basis, including:

Professional bodies;

Credit reference agencies, including those providing data cleansing services;

Organisations carrying out research and analysis;

Company head offices;

Social media platforms, including LinkedIn, Instagram, YouTube, Twitter or public Facebook pages;

Recommendations and recommendations, typically from others who know you or have a working relationship with you;

Your employer or the organisation you work for;

Our professional advisers, including lawyers, accountants and other advisers;

Your professional advisers, including lawyers, accountants and other advisers;

Government, local authorities or relevant regulators.

 

How we use your data?

 

Purpose	Personal data Used	Lawful Basis
To carry out identity and credit checks	Contact details and payment information relating to you or the organization you work for	We may have a legal obligation to undertake identification We also have a legitimate interest in knowing your identity and carrying out money laundering checks and ensuring that we are likely to be paid
To enter into and perform contracts, where we may be supplying products/services to you and/or the organization you work for and/or you may be supplying products/services to us and/or the organization you work for or where we may be involved in similar arrangements with third parties	All the personal data we collect	To enter into and perform contracts with either yourself or the organization that you represent We have a legitimate interest to properly perform contracts with third parties
To deal with queries, complaints, claims, legal disputes submitted by you or the organization you work for and to make queries, complaints, claims, legal disputes in which relate you or the organization you work for	All the personal data we collect	This may be necessary to perform a contract with you or the organization that you represent We have a legitimate interest to improve the services and/or products we provide To defend, bring or establish legal claims
To maintain and improve our services and/or products	All the personal data we collect	We have a legitimate interest to improve the services and/or products we provide
Data analytics, statistical analysis and other research to help us improve our products and services	All the personal data we collect	We have a legitimate interest to improve the products and services we provide and to improve user experience
Security of our IT systems	All the personal data we collect	We have a legitimate interest in ensuring the security of our IT systems
Direct marketing	Contact details and services and products that we have determined may be of interest to you or your organization and/or which you or your organization has purchased in the past	We may ask for your consent to process your data for this purpose, you may revoke your consent at any point. Alternatively, if you or your organization has purchased similar services or products from us previously, we may market similar products or services as a legitimate interest in developing our business. You have the right to opt out from such marketing at any time. For more details see the ‘Marketing’ section below.
To facilitate and communicate with you regarding our events and to provide you with an acceptable service	Your contact details, details of attendance, your comments in response forms and dietary requirements and CCTV images	We have a legitimate interest in holding events and tracking attendance and providing appropriate food and drinks at events We may also have a legal obligation to comply with health and safety requirements
For the prevention, detection or investigation of crime or the prosecution of offenders	All of the personal data we collect	We have a legitimate interest in protecting our rights and interests (for example in court cases) and in protecting the rights and interests of our employees, customers and any other third party with who we engage. To comply with any legal obligations and regulatory requirements
To comply with our legal and regulatory obligations	All the personal data we collect	To comply with any legal obligations and regulatory requirements
To manage our relationship with you or the organization you work for and to operate and manage our business and internal reporting	All the personal data we collect	We have a legitimate interest to operate our business in an efficient way and to expand our business To enter into and perform contracts with either yourself or the organization that you represent
Storage of records relating to you and also records relating to our business	All the personal data we collect	To be able to manage and fulfil any contract with you, we may have a legal obligation to do so and we also have a legitimate interest to keep proper records

 

For some of your personal data you may have a legal, contractual or other requirement or obligation for you to provide us with your personal data. If you do not provide us with the requested personal data, we may not be able to properly perform our contract with you or the organization you represent or comply with legal obligations and we may have to terminate our relationship. For other personal data you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly provide you with our goods and services or perform our arrangements with you or the organization you represent.

Where you have given us your consent to use your personal data in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contact us” section below. We will generally only process your personal data based on your consent in relation to direct marketing or in relation to the processing of special category data and data relating to criminal convictions and offences.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal data to the extent that we are entitled to do so on a basis other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.

We may anonymize and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services and for any other purpose.

 

You have the right to opt out of receiving marketing information from us at any time by:

 

Contact our customer service team at [email protected] to let us know that you wish to change your marketing preferences;

Contact us via email at [email protected] or official whatsapp +8615237176073.

 

Cookies

 

Our Website uses cookies to capture personal data such as the browsing and purchasing behaviours of people who visit our Website including the pages viewed, products purchased and the journey around our Website.

We currently use a cookies tool on our Website which relies on implied consent of users. In recognition of the fact that the implementation date for the revised e-Privacy Regulation remains unknown, we are taking reasonable steps now to align our use of cookies the standard of consent required by GDPR. This means that we are in the process of updating the tool which, by default, requires explicit opt in action by users of our Website. This will apply to the non-necessary cookies. We will ensure any necessary cookies for functionality and security are marked so that they are not deleted by the tool.

Detailed information about how we use cookies is in our Cookie Policy. This will allow you to make an informed choice as to whether you wish to accept our cookies.

 

Your rights

 

You have the following rights in relation to your personal data:

1. The right to be informed about how your personal data is being used.
2. The right to request access to personal data we hold about you.
3. The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.
4. The right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.
5. The right to restrict processing of your personal data.
6. The right to object to certain automated decision-making processes using your personal data including profiling.
7. The right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them.
8. The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.

 

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal data recorded and stored by us. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Whilst this Notice sets out a general summary of your legal rights in respect of personal data, this is a very complex area of law.

If you wish to exercise any of the above rights, you can always contact us using the details set out in the ‘Contact Us‘ section below.

 

Changes to this Notice

 

We may update this Notice from time to time. When we make material changes to this Notice, we will update the version date at the bottom of this Notice. We will try to give you reasonable notice of material changes to this Notice unless we are unable to do so. If required by law, we will ask for your consent to change the way we use your personal data.

 

Contact Us

 

If you have any questions or complaints about the information we hold about you, please email us at cnrhrefractories.com or call us at +8615237176073.